Defective, damaged, or wrong item
If your shirt arrives with a print defect, a damaged blank, the wrong size, or the wrong design — we'll replace it or refund you, free, no questions asked. Email hello@megatees.shop within 30 days of delivery with:
- Your order number (it's in the confirmation email)
- A photo of the defect or wrong item
- Brief description of what's wrong
We'll send a replacement within 1 business day. You don't need to ship the original back unless we ask — most defective shirts just get recycled.
Color + print variation (please read)
Our product images are digital mockups created to show the design — they're illustrations, not photos of your specific shirt. Because every order is printed individually, the printed colors, ink density, print placement, and overall look can differ from the mockup and from one shirt to the next. Screens also display color differently — what looks one shade on your phone may print a little lighter, darker, or warmer on cotton, and garment shades can vary slightly between batches.
These variations are a normal part of made-to-order, direct-to-garment printing and are not considered defects. They aren't grounds for a free replacement or refund. We only replace or refund items with a genuine printing defect, damage, or a fulfillment error (see above). By placing an order, you acknowledge and accept that minor differences between the mockup and the finished shirt may occur.
Sizing issues
This is where print-on-demand differs from a normal store. Because every shirt is made when you order, we can't take back a shirt that fits wrong and resell it. That said, we want you to wear what you bought, so here's our compromise:
- Within 14 days of delivery, we'll re-print your shirt in a different size for 50% off the original price. You keep the first one (gift it to a friend, sleep in it, whatever).
- Before you order, please check the Size Guide on each PDP — we show measurements for all our Gildan 5000 sizes (S through 5XL).
Changed your mind
Because every shirt is custom-printed for you, we can't accept returns for change-of-mind or wrong-color purchases. If you really need to talk to us about it, email us — we'll do what we can.
Wrong address
If your package gets returned to us because the address was wrong, we'll contact you to confirm a corrected address. You'll be responsible for re-shipping costs. If we can't reach you within 14 days, the order is forfeited.
Lost in transit
If your tracking shows the package was delivered but you didn't receive it, first check with your neighbors and your local post office (USPS occasionally misroutes). If it's still missing after 5 days, email us and we'll file a claim and send a replacement.
If tracking shows the package is stuck in transit for more than 14 days domestic or 30 days international, contact us and we'll send a replacement.
How to start a return
Email hello@megatees.shop with your order number and the reason. A human will reply within one business day.